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TPG postoffice website / webmail down?

selim
Level 3

When I attempt to login to  postoffice.tpg.com.au   using Firefox browser on PC or Safari on Ipad

I get error

"The requested URL was rejected. Please consult with your administrator.

Your support ID is 5cb09f52-a478-4345-9c63-5c3515faeb43

[Go Back]"

 

Is there a problem with tpg servers?

 

 

6 REPLIES 6
mtsl
Level 3

Same issue this morning. It's not just postoffice, it's the whole TPG website. Only page not down is the Service Status that claims everything working fine! I guess this (community) site must be hosted elsewhere. Looks like those of us who use postoffice exclusively have had no email for 10 hours or so. Why is this not on Service Status?

david64
Level 15

Hi @mtsl . You're right about Community being hosted elsewhere.

The mail server is up if you use a mail client.

 

FYI @Shane  @BasilDV  @Ahra_G 

tonyn39
Level 2

Exactly the same problem here. Tried to call support last night, clearly I don't do that very often as discovered that they keep certain hours. My error codes seems to vary, such as -

Mail
The requested URL was rejected. Please consult with your administrator.

Your support ID is 2ed1ad74-4946-4973-9ddc-85d868614985

Home
The requested URL was rejected. Please consult with your administrator.

Your support ID is 5c29327c-c702-431d-bd2e-0c33d0ecfa25

...A problem for me as Im sure an important email is sitting in spam.

BasilDV
Moderator

Hi Guys,

 

The issue on our website is being investigated by our Network Engineers.

There's no given ETA, but our team is working on resolving the issue as soon as possible.

 

Kindly use an Email client, while we are working on the case.

 

BasilDV

BasilDV
Moderator

Hi Guys,

 

Kindly clear your browsing history, then try to open the website again as it has been resolved.

 

Let us know how it goes.

 

BasilDV

selim
Level 3

Tuesday 22 Nov  10.30am. .....Now working correctly, so looks like issue has been fixed.