Welcome to the Community!
Our sincerest apologies for the inconvenience.
We tried to search for your account using your community details to no avail.
We'd like to have a better understanding of the situation and see what we can do to resolve this as soon as possible.
Please send me a PM with your TPG username or customer ID number.
my husbands account.
I’ve already raised this to the ombudsman and raised a log with the ACCC.
Even though we’ve asked for updates over and over again no one has called us! No one is helping us. We’ve not had the internet since the 13/01/2021. I am paying my mortgage and renting elsewhere because there is no internet when I need to work from home.
TPG offers the worst service ever. I can’t believe in this day and age you guys are paying all these technical people so much money but they can’t solve a simple issue like the internet. As I’ve already gone to the ombudsman and ACCC, my next course of action is a current affairs and the media. Happy to go on tv to describe the terrible service I’ve received. I’ve also contacted your CEO directly on this matter- waiting to hear back from him.
Our sincerest apologies for the inconvenience this has caused.
We'll chase the case with your case manager and make sure that someone will be in touch with you for further discussion.
Please be advised that the assigned Customer Relations officer is still doing an assessment with your case.
Recent update also indicated that the assigned Engineer has advised you of the status of the loan modem.
Kindly wait for the call from the assigned Customer Relations officer within the day.
It has been 3 months with still no mobile connection to TPG
now since Wednesday my mobile has been disconnected obviously by Optus
but has not been connected to your network ?
TPG said it would take up to 2 days
I have paid for the SIM card x 3 times ( Lapse of time )
my mobile number xxxxxxxxxx
TPG Customer ID xxxxxxx
Hi @WALDO0412, we apologise for the inconvenience this issue has caused you. We have made a follow up with our Mobile Team to fast track the resolution and you'll be contacted by the Escalation Officer once a new update is received.