Technical support/cancellation

[baker2481]

Hi, I am trying to work from home but my NBN50 internet is not fast enough. I have run speed tests on multiple occassions and returned results of 1.5-18 Down and 0.8-2.0 Up speeds (supposed to be 50/20). I have also tried emailing TPG about this every day for a week and I am yet to receive a response. So, I have 3 questions:

1. what technical support is TPG offering to fix this issue?

2. if I were to upgrade to NBN100, would this be improved?

3. if no to 2., I am in an 18 month contract, I would like to cancel based on the fact I am not being delivered the service I signed up for, how do I do this?

[David_M]

Hi @baker2481 

Thanks for your enquiry!

I have checked your status on our NBN portal and it looks like your modem is trained up at the correct speeds.

I would suggest troubleshooting any issues before looking at speed upgrades.

Please try the steps on this link.

https://community.tpg.com.au/t5/Featured-Articles/Slow-speed-issue/ba-p/1197

Regards,

David_M

[baker2481]

Hi David,

thank you for addressing one of my questions. Unforttunately, the speed is still not up to standard and I would like to cancel my service.

Could you please provide a response to Question 3 from my original post?