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Technical support/cancellation

Level 2

Hi, I am trying to work from home but my NBN50 internet is not fast enough. I have run speed tests on multiple occassions and returned results of 1.5-18 Down and 0.8-2.0 Up speeds (supposed to be 50/20). I have also tried emailing TPG about this every day for a week and I am yet to receive a response. So, I have 3 questions:

1. what technical support is TPG offering to fix this issue?

2. if I were to upgrade to NBN100, would this be improved?

3. if no to 2., I am in an 18 month contract, I would like to cancel based on the fact I am not being delivered the service I signed up for, how do I do this?


Hi @baker2481 


Thanks for your enquiry!


I have checked your status on our NBN portal and it looks like your modem is trained up at the correct speeds.

I would suggest troubleshooting any issues before looking at speed upgrades.


Please try the steps on this link.




Level 2

Hi David,


thank you for addressing one of my questions. Unforttunately, the speed is still not up to standard and I would like to cancel my service.


Could you please provide a response to Question 3 from my original post?