Temporary Home Superfast

[jamesww]

Hello,

I am enquiring as to whether or not the temporary plan change has been activated?

I was sent an email stating it would change on the 6th April, yet have not had any change in either UL or DL speeds.

I have power cycled the NBN and router.

Secondly,

Is there a need to update my router?

Currently;

Firmware Version: 0.1.0 0.9.1 v5006.0 Build 200810 Rel.53181n
Hardware Version: Archer VR1600v v1 00000000

Regards

[BasilDV]

Hi @jamesww

Welcome to the Community!

Thank you for your inquiry, your concerns have been escalated to our technical team for further investigation. Please do not make any changes on your plan, especially one that will alter your speed ie upgrade/downgrade as  this will affect the process

Stay safe.

BasilDV