Throttling

[Gamer47]

Hey!

Other computers in my house are getting 60mps download speed, and I am getting as low as 8mps (I've tried all the tricks to increase this) - could this be beacuse I have downloaded 500gb of data this month? 

In the UK, I had no problem with downlaoding large amounts of data. Not sure if it is stricter in Aus.

Cheers! 

[BasilDV]

Hi @Gamer47

Thanks for raising this with us.

If you are receiving 60Mbps on other computers, then there's no restrictions or throttling within your account.

If it only affects one device, we need to check on it and troubleshoot it further.

Please send me a PM with your TPG username or customer ID number to assist you accordingly.

You may also try the article that we've created: Slow speed issue

BasilDV