Ticket#10500019

[Studb73]

Help. We have a ticket but no wifi. What happens next? Needing wifi for kids lessons tomorrow am.

[David_M]

Hi @Studb73 

Thanks for your query!

Let me have a look for you, and I will get back to you ASAP.

There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download

Regards,
David_M

[David_M]

Hi @Studb73 

Your fault ticket is still open and awaiting a tech visit appointment confirmation.

I have pushed this to our scheduling team to call you ASAP and book a time.

Thanks,

[Studb73]

Thanks. Would appreciate help with this as we are struggling to cope with no wifi at home.
How long does it usually take to get an appointment with a tech guy?

[Studb73]

Do we continue to pay the charges for wifi when we don’t have any?
Also do we receive reimbursement if we have to use data and therefore go over our data allowance?
We’re keen to get our wifi fixed. ASAP

[David_M]

hi @Studb73 

Any further discussions will require a fault START and END date.

Everything should be focussed on getting the service restored at this point, and then you can go from there.

It shouldnt take too much longer.

[Studb73]

The fault started with intermittent dropouts on Wednesday last week and by Friday we had no wifi at all. It’s stayed the same since.
As far as I’m concerned there is no end date for this fault as we still have no wifi. Can someone please schedule in an appointment to fix this ASAP as we have kids doing online learning and they’re missing out on education.