Ticket update

[Olivier1980]

Hi
Can you please give me an update on status of ticket number 12193792?
I requested a callback yesterday and haven’t heard back from tech support

[BasilDV]

Hi @Olivier1980

We checked the ticket and understand that you've been in touch with our Engineers.

After performing some additional troubleshooting, they've determined that there's a fault within the NBN network.

This has been raised to NBN Co for further investigation and updates will be provided via SMS or phone call once available.

BasilDV