USAGE data NBN home phone/internet

[ged147]

I was right to wait for the new period to confirm if fix was permanent... actually TPG can't even maintain this current period data fix.

Where is my data usage for the 4th of June?

[BasilDV]

Hi @ged147 

This has been raised to our Team and it is currently being investigated.

Updates will be provided once available.

BasilDV

[Angeli]

Hi, 

The data usage/s must now be visible on your My Account. Let us know if you still encounter an issue.

Regards, 

Angeli

[ged147]

Hello, it's happened again. No data usage for yesterday, I noticed this morning but decided to wait  7 hours to see if it would update but no.

Is it possible to have a permanent fix for what is afterall, an automated process?

Thanks

[BasilDV]

Hi @ged147 

We'll raise this with our Network Engineers for further checking.

We apologise for the inconvenience.

BasilDV

[ged147]

Can I have an update on remedy progress?

I have a screenprint to send you of usage data currently available. Please notify me a moderator to send a private message with the image.

I am still missing data from 10th and now missing 13th. I do have 14th so is download is current but inconsistent.

Thanks

[BasilDV]

Hi @ged147 

We've raised this with our Network Engineers if we can recover the usage report for the 10th June 2023.

In regards to the 13th June 2023, it is available however, it's not that high compared to other days.

Did you turn off the modem/router on the said date?

BasilDV

[ged147]

Hi BasilDV

No modem / nbn box has always been on.

PM sent with screenprint.

[BasilDV]

Hi @ged147

This should be fixed now.

Let us know if you need further assistance.

BasilDV

[ged147]

Its happened again, only lasted 4 days this time. I have no usage data for 20th June (should show up as 19th June e.g. 23:57:38).

Can you fix again please?