Unable to connect Apple TV wirelessly to new TPG supplied modem/router

[Shane]

To utilise the Airplay, we suggest having TPG-NBN or TPG-FTTB available at the address. Could you send us a PM with your details so we can check this?

[david64]

Hi @ktbowden23 . TPG is blaming CG-NAT as a generic cause of wifi problems with Sagemcom. Cgnat stops you connecting into your home network from the internet; it doesn't stop local operations. Can't seem to budge TPG on this.

Lots of users are having wifi problem with Sagemcom.

 The following thread has suggestions from some users about connecting to Sagemcom.

https://community.tpg.com.au/t5/Modems-and-Devices/Disable-Access-Point-AP-isolation-also-known-as-C...

Disable band steering, set each band to a different name so the device can connect.

Disable AP isolation so wifi devices can connect to the device. 

Suggestion to create a guest network for your device.

Connect your previous router as an access point connected to Sagemcom. Device connects to old wifi. What model is your old router?

Using your old router to connect Airplay is easiest in first instance.

[ktbowden23]

Thanks for your help. Lucky I kept my old router. Disappointing it’s come to that.