Original title:
NBN 100/40 HFC Connection unstable ever since downgrade to 100/20 for NEW Customers ~ May 2020
Original message:
My connection hasn't been able to stay connected for more than 1 day at a time (sometimes 'dropping' out multiple times per day or within the same hour or even minutes) REGUARDLESS of whether there are works or not ever since TPG (and so many other telcos) downgraded their home NBN 100 plans from 100/40 to 100/20 WITHOUT DROPPING the price (again, same goes for other telcos), and as such, have created 'capacity' (overall) and service issues (for me) that needs to be addressed.
Although I still get 100/40 speeds, it is INEXCUSABLE that they are all charging the same for a LESSER product for new customers, and now, only by paying for small business nbn can new customers get 100/40 speeds on some telcos (which isn't my main issue here, yet... since I am still on a contract with ~6 months left). I contracted the plan, at the price that it was (which is still the same now for a lesser product), and as such, I need, expect, and SHOULD have that service, which I currently do not because of the unstable connection which 'drops' with ZERO warning even when speeds are very good (94-odd Mbps down and 37-odd up).
So far, NBN have visited 4-5 times (I am so frustrated that I lost track already) and each time, they test their network as being fine, and as I expected right from the start, it leads to the extremely high probability that it is TPG's issue. Each time I lose the connection (manually or 'by itself'), I get a new IP address, and I believe that this issue would not exist if the dynamic IP wasn't behaving abnormally or it was a static IP since each time it happens, it is the same (lights, etc.) as it had been before when it changed IP addresses back when it was working, just much, much more frequently now. While I understand that dynamic IP is by its nature not fixed, this constant 'instability' on a daily basis is UNACCEPTABLE.
Now, unless EVERY NBNco technician who has come has missed something and none of the works they do regularly to improve things (which 'causes' connection issues for me when it comes to ANY suburb in Brisbane, not just the two which have proviously caused issues for me, as expected) changed something that had made it behave like this, the only other thing that has changed is TPG's NBN100 Plan DOWNGRADE for new customers, which very coincidentally, began at around the same time as my issues started.
I have gone through 2 closed tickets since I began contact with them ~1 month ago where TPG hasn't fixed the issue and closed them prematurely without actually doing anything on their end and I am about to file a complaint if they do not fix it SOON.
This is the type of messages in the log that I've been seeing on the modem/router (next after NBN HFC black NTD box) for the last 2-3 months.
2020-07-14 18:36:34 [3] PPP: ppp3 Peer not responding
2020-07-14 18:36:34 [3] PPP: ppp3 LCP down
2020-07-14 18:36:34 [4] PPP: ppp3 LCP down
2020-07-14 18:36:34 [6] PPP: ppp3 sent [LCP TermReq id=0x3 "Peer not responding"]
2020-07-14 18:36:37 [6] PPP: ppp3 sent [LCP TermReq id=0x4 "Peer not responding"]
2020-07-14 18:37:01 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00000df3)]
2020-07-14 18:37:05 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00000df3)]
2020-07-14 18:37:15 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00000df3)]
2020-07-14 18:37:35 [3] PPP: ppp3 Timeout waiting for PADO packets
TL;DR:
My NBN 100/40 HFC Connection has been unstable (unable to stay connected for >1day consistantly) ever since the downgrade of the NBN100 Plan from 100/40 to 100/20 for NEW Home Customers ~ May 2020 (I still get 100/40 speeds), and TPG have been closing tickets pre-maturely and not doing anything to address the issue and 'tossing the ball' to NBNco when the issue is very likely not theirs, and as such, wasting everyones' time and money and I am about to file a compliant if this isn't fixed soon.
