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Unauthorised site blocking? - dominos.co.uk

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Level 1c

Hi TPG Community,

I am unable to access website dominos.co.uk.

This is happening on all my devices on my home network.

Attached is an image of what is appearing when visiting the above mentioned website.

Screenshot_2019-11-06 Access Denied.png

Regards,

Team Blue

Account ID: XXXXXX

 

**Note: Post has been edited to hide your account ID for security purposes.

16 REPLIES 16
Moderator

Hi @Team_Blue,

 

Welcome to the Community!

 

We tested the website on our end and we're getting the same result. It appears that the main issue is with the website itself. I suggest that you check with the web administrator to see why it's not working.

 

Regards,

Will

Level 1c

Hi Will,

 

Friends on other providers have confirmed not being blocked as I am on TPG.

You have a problem on your network!

 

Here is a report showing other providers having no problem accessing dominos.co.uk.

https://www.blocked.org.uk/site/http://dominos.co.uk

 

Regards,

Team Blue

Moderator

We'd like to further investigate on this matter. Kindly follow the instructions below : 

 

  • Perform a Pingtest and Traceroute to the website you're having issues accessing using your TPG service
  • Send us the screenshot of the test results

We'll be waiting for your response. 

 

Kind regards,

Level 1c

Hi Jhoey,

 

Here are the results of the tests requested for dominos.co.uk.

Windows PowerShell
Copyright (C) Microsoft Corporation. All rights reserved.

PS C:\Users\blue> tracert dominos.co.uk
Tracing route to dominos.co.uk [23.49.214.193]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  OpenWrt.lan [192.168.5.1]
  2  3441 ms     1 ms     1 ms  192.168.1.1
  3     *      705 ms     8 ms  10.20.22.137
  4  2799 ms     7 ms     7 ms  nme-sot-dry-dom1-po10.tpgi.com.au [203.219.155.3]
  5     *     1104 ms     6 ms  a23-49-214-193.deploy.static.akamaitechnologies.com [23.49.214.193]

Trace complete.
PS C:\Users\blue> ping dominos.co.uk
Pinging dominos.co.uk [23.49.214.193] with 32 bytes of data:
Reply from 23.49.214.193: bytes=32 time=194ms TTL=60
Request timed out.
Reply from 23.49.214.193: bytes=32 time=2703ms TTL=60
Reply from 23.49.214.193: bytes=32 time=9ms TTL=60

Ping statistics for 23.49.214.193:
    Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
    Minimum = 9ms, Maximum = 2703ms, Average = 968ms
PS C:\Users\blue>

Can reach ip address but website is blocked via TPG.

 

Regards,

Team Blue

Moderator

Thanks for providing the details. 

 

We'd like to know when did you first encounter the issue and what are the troubleshooting steps you did since you encounter the error?

 

We tested this with isup.me and this is the result we're getting.

Screenshot_20191107_210358.png

 

You may also refresh your connection by rebooting your modem. Let us know how you go once done. 

 

 

 

Level 1c

Hi,

Well the next obvious step Jhoey, is to call Dominos UK and confirm whether their website is down.

That's if you are serious there in investigating why a pizza website is being blocked on TPG.

 

Regards,

Team Blue

Moderator

Hi @Team_Blue

 

There is no reason for us to block Domino's site. This has been raised to our Engineering Team to check what caused of this issue. Expect an update from them within 24-48hrs.

 

Cheers!

Level 1c

Hi@Shane

 

Got sms message saying: my service appears to be working normally.

 

Still can't access www.dominos.co.uk

 

Regards,

Team Blue

Moderator

Hi @Team_Blue,

 

We have requested our Engineering Team earlier to reach out to you. Based on our records, one of our Engineers have already contacted you 10mins ago.

 

As discussed, the issue is not within TPG's network, but with the website itself. Our records show that you even confirmed that you were not able to access the same website using your Mobile data/4G network. We suggest that you contact the website admin to check it further.

 

Regards,

Will