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Unstable Internet Connection

Tuyet_lu
Level 2

The Internet has been unstable for a month. Completed reset on NBN and internet modem. Still unstable. 

Attach is an image of the download speed results. 

1 REPLY 1
BasilDV
Moderator

Hi @Tuyet_lu 

 

Welcome to the Community!

 

We tried to search for your account using your community details to no avail.

We'd like to have a better understanding of the situation and run some tests to identify if there's a fault on the line in order to provide a proper resolution.

 

Please send me a PM with your TPG username or customer ID number to assist you accordingly.

BasilDV