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Unstable connection (link drops)

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Level 1a

Currently experiencing link drops on my TPG connection.

 

I have two connections, Both are FTTN however only the TPG connection is experiencing this issue.

 

Currently unable to maintain a connection for longer than 15minutes.

 

Connection has been pretty stable up until today (about 35 link drops over 600 days) however its dropped out about 15 times today.

 

My other connection is with Telstra and is having no issues at all.

1 REPLY 1
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Moderator

Hi @dan934 

 

Welcome to the Community!

 

For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.

 

We have created this article that can guide you on How to Check for NBN Network Outage

 

If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link: https://www.tpg.com.au/support/nbn/troubleshooting_nbn_fttn

 

Feel free to search Community for help with your issue, or contact us and we'd be glad to assist you.

 

Just send your TPG username or customer ID number via PM.

How do I private message (PM) in the community?

 

BasilDV