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Unstable internet connection

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Level 1a
The internet connection keeps dropping out for a few minutes and re-connecting for a few minutes. Very unstable internet connection and it’s frustrating.
Have tried to restart the router many times.
The internet connection is usually stable for the past 18 months .
1 REPLY 1
Moderator

Welcome to the Community @Leolsc

 

Before attempting the troubleshooting steps, TPG recommends that you:

 

1. Check our Service Status at https://www.tpg.com.au/servicestatus and for NBN service you may refer to this article.

 

2. "Power cycle" your ADSL/NBN modem. This means turning your modem off and waiting for one minute before turning it back on again. This allows your modem to reestablish connection to our server.

 

If your service is not affected by an outage, then you may proceed with the troubleshooting with the help of our online guide: https://www.tpg.com.au/support/problems_connect_internet.php , https://www.tpg.com.au/support/nbn/troubleshooting.

 

Otherwise, feel free to search Community for help or contact us and we'd be glad to assist you.

 

BasilDV