Upgraded from NBN50 to NBN Home Superfast but speed still 50

[isabelo76]

I just upgraded my nbn50 to 200 yesterday, and got a confirmation email saying the upgrade has been completed.

I've rebooted my router and the speed is still around 50mbps Speedtest 

Can someone please have a look at this urgently?

Thank you

[Angeli]

Hi @isabelo76, 

Welcome to TPG Community! 

We'll ensure that you'll be getting the right speed on your new plan. Do send us a private message with your TPG customer ID or username and we can take it from there. 

How do I private message (PM) in the community

Regards, 
Angeli
 

[isabelo76]

Hi, PM sent. Thank you

[isabelo76]

Any update? Kept getting sms saying someone will call but no one called.

I thought the changes are done one your end?

I got 200mbps no problem during the trial period and i didn't have to do anything, what's the difference now? I'm still using the same router.

Please advice.

Thanks

[isabelo76]

[Shane]

Hi @isabelo76,

In response to your message to one of my colleague.

Our Engineering Team is still conducting investigation with the issue affecting the speed of the service. We will chase this with them to prioritise this case, expect an update within the day. 

Should you more require assistance feel free to reply to this message.

Any update? Kept getting sms saying someone will call but no one called.

I thought the changes are done one your end?

I got 200mbps no problem during the trial period and i didn't have to do anything, what's the difference now? I'm still using the same router.

Please advice.

Thanks

[Shane]

Hi @isabelo76,

Good day, our Engineers tried to contact you for the update unfortunately no avail. Could you send us a PM with your best contact number and preferred time so we can arrange another call.

How to send a PM? 

Regards,

Any update? Kept getting sms saying someone will call but no one called.

I thought the changes are done one your end?

I got 200mbps no problem during the trial period and i didn't have to do anything, what's the difference now? I'm still using the same router.

Please advice.

Thanks