@UJ2021 . This community thread might be useful if anyone can understand the user's situation. The user has the SFP module for RJ11 connection although the user has ADSL.
That post in SOPHOS community was raised by myself and so far I havent got that much of helpful information from them.
I have challenges of accessing the logfile because somewhat reasons the command line interface does not accept my admin password. So I cant download the logfile.
This is the first time I am using a SOPHOS box and got a lot to learn. My supplier has helped in setting it up a bit but now having challenges with the FTTN based VDSL connection.
@UJ2021 . Community user "cn" is using a Sophos firewall. You might be able to send him a private message about how to set up yours. The thread was more to do with VOIP.