VX420 Modem/Router will not auto configure (no phone)

[SPP]

We got a TPL-LINK VX420 from TPG after our Archer got fried in a lightning storm.

It does not auto configure.

After giving up in frustation I manually entered our TPG login details and we now have internet access but no phone.

The Phone LED does not light. Have tried two handsets just in case that was the problem.

No dial tone, just a long beep then a pause, then repeated.

Have tried a factory reset, but still no success.

Help!

[Anonymous]

Thanks for raising this to us, @SPP.

Send me a Private Message with your best contact number and preferred time, we'll have one of our Technicians to contact you for real-time troubleshooting of the phone service.

How do I private message (PM) in the community

Regards,

We got a TPL-LINK VX420 from TPG after our Archer got fried in a lightning storm.

It does not auto configure.

After giving up in frustation I manually entered our TPG login details and we now have internet access but no phone.

The Phone LED does not light. Have tried two handsets just in case that was the problem.

No dial tone, just a long beep then a pause, then repeated.

Have tried a factory reset, but still no success.

Help!

[BneUser]

I am having the same issue - can you advise the solution please

[BasilDV]

Hi @BneUser

Welcome to the Community!

We tried to search for your account to no avail.

We'd like to look into your account for better understanding of the situation.

Please send me a PM with your TPG username or customer ID number to assist you accordingly.

BasilDV