Fault 11255640 logged for this.
It is still bad as at 4pm this afternoon. You can see from the photo below that my packet loss has been pretty bad since the 27th Feb and is ongoing until now. This is testing from my network to tpg www.
Hi,
So I received a txt saying that the technician had been cancelled and the problem has been fixed. I beg to differ.
It is clear that there is still a problem and it's been there since the 27th. This is affecting my ability to work from home properly since video conferencing performance is terrible with the packet loss. There's two months left on my contact, and at this point it's pretty much a guarrantee that I will be going elsewhere.
I'm also still only getting half of my advertised upload speed:
Retrieving speedtest.net server list...
Selecting best server based on ping...
Hosted by Optus (Sydney) [1.01 km]: 16.769 ms
Skipping download test
Testing upload speed......................................................................................................
Upload: 10.06 Mbit/s
Things are looking better this afternoon since around midday. Will see how it goes over the next 24hrs.
Hi @hybiepoo,
Thanks for the additional details. We will pass this on to them for additional reference on the escalated fault.
The issue affecting the service is still under investigation by our Engineering Team. Updates will be provided by one of our Engineers via SMS or Phone call.
Regards,
Things are looking better this afternoon since around midday. Will see how it goes over the next 24hrs.
