Welcome to TPG Community!
We apologise for the inconvenience and understand your frustrations regarding the issues that you've experienced with your service.
While we will endeavour to make the service available to customers 24 hours a day, 7 days a week, the service is not fault free and we cannot guarantee uninterrupted service, or the speed, performance or quality of the service.
There are many factors outside of our control which affect the services, such as the performance of third party suppliers and equipment, force majeure events and quality of the copper pair.
The case is now being handled by our Engineering team and a TPG technician was requested to help us with the investigation. I'll chase this up with them to arrange a schedule for your convenience.
A billing adjustment for the previous case was requested as well to compensate with the days that you were unable to use the service. Once approved, they'll be in touch with you with the details.
We've seen that our Engineers has been in touch and discussed the details of your concern. A schedule has been booked and confirmed for your for your account. Kindly wait for the Technician to be on site on the agreed date and time. Thank you.
You are welcome @BadMan.
We understand that the technician visit is already booked and the technician will be in touch before approaching your premises.
Further updates will be given by your assigned Engineer.
Should you require further assistance, please let us know.
Thanks for the additional details. We are glad to know that the issue has been fixed and your service is now connected for 2h 1m. We will pass this to the assigned Complaints Resolution Case Manager for additional reference and request for a billing adjustment.
Please be advised that a billing adjustment will be subject for investigation and approval once the technical issue/escalated fault has been resolved. Let me know should you require further assistance.