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Website and domain name hosting with every account

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Level 1a

I can't find website and domain name hosing under other services in TPG products. Are these services still available with each account? 

13 REPLIES 13
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Moderator

Hi @ash255,

 

Welcome to the community !

 

To access the hosting tool under your account please see the follow screen shots below.

 

1. Log on to My Account.

2. Once you have logged in you need to scroll down ..

 

myacct.png

 

Click on 'Manage your Website Files'

 

myacct2.png

There you go ! You should have the same screen as the screen shot below.

 

myacct3.png

 

Hope this helps. Smiley Happy

Level 1a

Thanks Shane. Now, how do I get my domain name hosted?   I have an old Domain Name & Website Hosting form which I cant find any more in TPG website in products. Is it still valid?

Moderator

Hi @ash255,

 

I'll be more than happy to check it for you. Kindly PM me your account details (customer ID/username or contact number associated with the account)

 

Regards,

Moderator

Hi @ash255,

 

Thanks for sending me your details. We have confirmed that we are no longer offering web hosting anymore.

 

Regards,

Level 3

Sorry, I'm confused ny that last reply. You are not offerering web hosting any more? The account menu still allows upload of files, although I get nothing but a "This site can’t be reached" if I try to load a page I uploaded.

 

Moderator

Hi @solar1714,

 

We no longer offer Website hosting and Domain name hosting service for new customers.


But for existing customer, we still support it. I would love to help.
 

Can you post a screen shot of the error message when you try to upload the file?

 

Regards,

Level 3

Hi Shane,

My wife and I have been customers with TPG for 17 years with a hosted web site all that time on an ADSL package.  Now being forced onto NBN, so does that make us new customers?  What about email service? (we have a primary email userid. & 2 aliases).  Web hosting and email are a major part of why we stay want with TPG on NBN- but if they're no longer supported........

Moderator

Hi @Ascidian99

 

Welcome to the community!

 

Your current existing email can be carried over to your new NBN service. We tried to use your Community Details to pull up the account unfortunately it does not match. Feel free to PM me your account details to check what options we can provide on your Web hosting service.

 

In case you need a reference:

 

How do I private message (PM) in the community

 

Regards,

Moderator

Hi @Ascidian99,

 

Thanks for sending us your details, we are able to confirmed that there won't be any issue transferring your current ADSL2+ service to the TPG - NBN. The email and web hosting will still be the same as your web hosting is not anchored with the static IP address of your existing ADS2+. The only change is the technology being used to deliver the Internet service.
 

If you wish to proceed upgrading your service to TPG-NBN, we can have one of our Account Specialists call you to provide more details. Let us know should you require further assistance.

 

Regards,