Why I can not cancel my plan?

[echo1997]

Hi

I request more than four times to cancel my plan, but nobody contact me to help this question?

Why??

And you charge me 59.99$ on 1 May, why? I never use your service because your technicial problems

My username: echoXXXX

Please give me a reasonable explanation, thank you

[Ahra_G]

Hi @echo1997, 

I can see that the issue has now been raised to our Complaints Resolution Team and that you have spoken to your assigned Case Manager pertaining to your request. 

The disconnection of your service has now been endorsed to our Cancellations Team. 

If you have any other query regarding your complaint, please do not hesitate to contact your assigned officer directly via return mail.

Regards,

Ahra_G