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Why has my HFC instalation been dropping out regularly for so long?

Level 2



I have had regular dropouts on my HFC NBN connection since about November last year.  I have been patient about this problem since it corrects itself, and I expected TPG would be aware of the problem from your own system monitoring.  But it is very annoying when streaming video gets cut off.  At first, the dropouts were several times a day.  Each time the connection dropped out, it would recover within 5 minutes with no action on my part.  Every time it happens, all 4 lights on the Arris CM8200 cable modem stay green. The dropouts have become less frequent.  Can this be fixed, please?




Edwin New


Hi @Edwin


Thanks for bringing this to our attention.


We've tested the line and was not able to detect any fault within the NBN network.


The modem shows that it's been stable for almost 2 weeks and counting.


If you are using a WiFi connection, then the signal interference might be the issue.


We've created an article that will help you improve your home network and lessen the interference with your WiFi connection. You may check this article: Easy Steps to Improve Wi-Fi Connection In Your Home