Thanks for raising this to us. We can see that our Engineering Team is now working with this case. We will pass this on to them for additional reference. Based on the latest log on the escalated fault. We have identified that the issue is with the network controlled by the NBN co. This unfortunately means only NBN co. technicians have the authority to fix this fault. Updates will be provided when it's available.
Let us know should you require further assistance.
What does it mean? Only NBN co can fix it so everybody that uses NBN connection in the area cannot connect to internet right now? So we get a service that you don't have any power on it?
I'm so tired of giving TPG chances. I have switched to NBN three days ago after 1 year of unreliable service from TPG ADSL but wanted to give you guys another chance. Stupid decision. Now I'm getting 0.1 Mbps download speed.
I'm so glad I'm not in a lock-in contract. Bye, TPG.
If there's any fault within the network or infrastructure, NBN Co is the one who has the authority to fix it. All service providers who resale NBN broadband relies with them.
As your service provider, if you are experiencing issues with the service, we will run some diagnostics in order to lodge any issues with them and ask for a technician if required.
We were able to locate your account using your community details and have run some test, but was not able to detect any fault.
We've reset your connection remotely to refresh your service. Please check the speed again and keep us posted with the update.