Wifi but no internet

[Mary12]

Hi,

I am using TPG on a Belong 4353 modem. It was working fine for the past week until yesterday. Only the power and wifi lights are on the modem. So the networks appear but they ask me to sign in. After I sign in, it says there is no internet connection. I have reset the modem multiple times and there are no planned outages in my area for TPG or NBN.

[Ahra_G]

Hi @Mary12, 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: 

• Wi-Fi troubleshooting steps - No Internet/Connection

If the issue persists, let us have your Customer ID or username via private message so we can check your service. 

Thanks! 

Ahra_G

[Mary12 · Accepted solution]

The issue has now resolved. 

[BasilDV]

Glad that this has been resolved @Mary12.

Have a good day.

BasilDV