Wifi keeps disconnecting

[nernsw67]

Hello, my Wifi keeps disconnecting for no reason. Today this is the 6th time i have to reboot the Archer modem. When plugged with ethernet it works fine. Wifi settings are default, and channel is set to auto. How to get help for this issue ?

[Ahra_G]

Hi @nernsw67, 

We'd like to have a look at the status of your connection. Could you please confirm your TPG account details via PM? 

Thanks! 

Ahra_G

[nernsw67]

thank you Ahra, ill send you my details by pm

[nernsw67]

Hi Ahra, 

after changing the channel another time, it still keeps disconnecting again and again. Today is probably the 8th time i had to reboot the modem. 

What i did next:

• factory reset 
• disabling Wifi 2.4 GHZ and keep only 5 GHZ
• changed the SSID for 5 Ghz, changed password 

Same thing.. 

Now i am trying to change the channel Witdth to 20 mhz , but same issues. 

After some minutes, everything is disconnected , from my computers ,to my TV box