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Wifi keeps disconnecting

nernsw67
Level 2

Hello, my Wifi keeps disconnecting for no reason. Today this is the 6th time i have to reboot the Archer modem. When plugged with ethernet it works fine. Wifi settings are default, and channel is set to auto. How to get help for this issue ?

3 REPLIES 3
Ahra_G
Moderator

Hi @nernsw67

 

We'd like to have a look at the status of your connection. Could you please confirm your TPG account details via PM

 

Thanks! 

Ahra_G

nernsw67
Level 2

thank you Ahra, ill send you my details by pm

nernsw67
Level 2

Hi Ahra, 

after changing the channel another time, it still keeps disconnecting again and again. Today is probably the 8th time i had to reboot the modem. 

What i did next:

  • factory reset 
  • disabling Wifi 2.4 GHZ and keep only 5 GHZ
  • changed the SSID for 5 Ghz, changed password 

Same thing.. 

Now i am trying to change the channel Witdth to 20 mhz , but same issues. 

After some minutes, everything is disconnected , from my computers ,to my TV box