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Windows 10 Mail App not working with TPG mail

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Saffy
Level 3

I'm having trouble with adding my TPG mail account to the Windows 10 Mail App

 

Yes, I have removed and re-added the account, have also RESET the app and Uninstalled and Re-installed it, still to no avail.  I have also changed the privacy settings and anything else that was suggested when doing a google search on the problem

 

It keeps telling me that it can't acces the account and the Password is either too long, or not even present but when I re-enter the Password it doesn't seem to save it

 

The irony is, it will SEND mail however not receive as I thought I would try to send an e-mail to another account and to my surprise it did send

 

Pretty pointless to use an App that suggests it can collaborate all your e-mail accounts if you ask me...

 

Anyone got any suggestions ?

 

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Accepted Solutions
Saffy
Level 3

bugger to both of them... Smiley Tongue

 

Just installed Thunderbird to see what would happen and believe it or not, all 3 accounts (2 x gmail and 1 x TPG) set up in a matter of 5 mins !!

 

Thanks so much for trying to help, my advice for anyone else having trouble with MS Mail App, ditch it and use something else, especially since MS Tech Support aren't able to help

 

Cheers to both you and Shane for your replies, suggestions and simply just caring and wanting to help Smiley Happy

 

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22 REPLIES 22
Shane
Moderator

Hi @Saffy ,

 

Welcome to the community!

 

We have encountered the same windows 10 mail issue before. You may visit this link for reference: Windows 10 Mail says "can't get mail"

 

Let us know how it will go.

 

Cheers!

Saffy
Level 3

Hi Shane, thanks for your reply and yes I did see that link but as it was closed and only a few had success I wonder if it was still continuing with others ?

 

I tried all of the mentioned troubleshoots to no avail, even did some other things I probably shouldn't have but then went back and changed everything back to how it was, but why will it accept 2 Gmail accounts but not the TPG mailbox ?  And, strange that it will send through this address but not receive... very strange indeed

 

I messaged Microsoft and they can't seem to find anything wrong or anything I can do seeing though the 2 other accounts were added with success... GREAT SUPPORT THEY HAVE !!

BasilDV
Moderator

Hi @Saffy,

 

Are you able to post a screenshot of the error message that you received? Also, the settings of your mail for us to analyze it further.

 

Regards,

BasilDV

Saffy
Level 3

Hi Basil, thanks for your reply

 

Here are the screen shots, and yes I've disabled third party anti-virus and tried all sorts of other troubleshooting as per google searches as I've seen a lot of other people also having the same issue

 

Just strange that I can send but not receive error messageerror message

Saffy
Level 3

incoming and outgoing serverincoming and outgoing server

Saffy
Level 3

and ever time I try to fix issues I notice the password defaults back to 16 characters, where my password is only 7 characters long, so this doesn't appear to be saving

 

Another thing probably worth mentioning, I also have a really old version of Outlook (hence the change) on the same pc and this has no trouble with all 3 accounts - Mail App allows me to use the 2 other gmail accounts, just not the TPG account (although still strange that it can send but not receive on this account)

BasilDV
Moderator

Thank you, @Saffy.

 

The account type is set to POP3, right?

 

The issue with the password is quite unusual, as it is not saved on your outlook client. Since you are using an old version of outlook, you might need to try upgrading it.

 

Also, you may try another email client (Thunderbird, Mailbird, etc.)? Just for comparison as we are not able to detect any fault within the email servers.

 

Regards,

BasilDV

Saffy
Level 3

Thanks again for your reply Basil, much appreciated

 

I was using IMAP as that's what the TPG site suggested, but I also tried with POP but both no good

 

Very odd indeed

 

I will persist and if I find a solution I will be sure to let you guys know, otherwise I'll ditch it and try something else

 

Many thanks

BasilDV
Moderator

We'll surely appreciate the information that you'll share with our community to resolve this issue.

 

Have a great weekend, @Saffy. Cheers!