btw, I know it's working correctly as I'm able to send and recieve via Outlook (old version) and having no troubles with my e-mails to my iPad ... View more

Thanks for that Basil, I'm sitting here laughing as it's just odd that it will send but not receive   So I guess the suggestion would be dump MS Mail App and use something else ??? lol  ... View more

Hello everyone out there interested in my reply to this crazy problem   I've just gotten off live chat with tech support from Microsoft and we went back through everything I've already done again to try to fix the problem with the TPG account sending but not receiving mail   Unfortunately, my issue was not resolved    I was told that MS Mail works well with commercial e-mail accounts but this person wasn't sure about private providers and said that TPG may have a filter, where they may have to grant permission to use this mail app   Has anyone else had this problem and know about TPG's permissions to use 3rd party mail apps ?  It was never a problem when I was using MS Outlook.... ... View more

FYI here is what Windows FB have suggested, which is where I posted the issue looking for help   We truly appreciate your effort in providing us these details. Based on all the details that you have mentioned, you have already tried series of troubleshooting steps, an advance troubleshooting might be needed to get through this and it might be bit complex. In this case, we highly suggest contacting our tech support team at 13 20 58. They have all necessary tools to assist you regarding your concern. Alternatively, you may schedule a call back or chat with them in real time via this link: http://msft.social/lLLWZI. Let us know how it goes. ^Vkie   Unfortunately I can't call them until Tuesday, so when I do get through to someone I will most certainly let you guys know how it went   Have a nice weekend :) ... View more

Thanks again for your reply Basil, much appreciated   I was using IMAP as that's what the TPG site suggested, but I also tried with POP but both no good   Very odd indeed   I will persist and if I find a solution I will be sure to let you guys know, otherwise I'll ditch it and try something else   Many thanks ... View more

and ever time I try to fix issues I notice the password defaults back to 16 characters, where my password is only 7 characters long, so this doesn't appear to be saving   Another thing probably worth mentioning, I also have a really old version of Outlook (hence the change) on the same pc and this has no trouble with all 3 accounts - Mail App allows me to use the 2 other gmail accounts, just not the TPG account (although still strange that it can send but not receive on this account) ... View more

incoming and outgoing server ... View more

Hi Basil, thanks for your reply   Here are the screen shots, and yes I've disabled third party anti-virus and tried all sorts of other troubleshooting as per google searches as I've seen a lot of other people also having the same issue   Just strange that I can send but not receive  error message ... View more

Hi Shane, thanks for your reply and yes I did see that link but as it was closed and only a few had success I wonder if it was still continuing with others ?   I tried all of the mentioned troubleshoots to no avail, even did some other things I probably shouldn't have but then went back and changed everything back to how it was, but why will it accept 2 Gmail accounts but not the TPG mailbox ?  And, strange that it will send through this address but not receive... very strange indeed   I messaged Microsoft and they can't seem to find anything wrong or anything I can do seeing though the 2 other accounts were added with success... GREAT SUPPORT THEY HAVE !! ... View more