PM me your account details (Username/Customer ID together with the address on file) also your best contact number and preferred time. We'll have one of our Technicians contact you to check the service.
Thanks for reaching out and our sincerest apologies for the inconvenience, @jonbowles84. We have experienced an unplanned outage affecting all of our customers. Affected customers has experienced difficulty accessing internet, TPG My Account and using home phone services.
Our Network Engineers has been immediately engaged and resolved the issue. Customers should see services progressively restored as the restoration continues.
In the meantime, you may check this community article for updates: https://community.tpg.com.au/t5/Broadband-Internet/UPDATE-Outage-Notification-NBN-ADSL-TPG-FTTB-Inte....
Let us know if you're still having issue with the service, cheers!
If factory reset did not do the trick, we recommend to manually configure the modem/router.
You may visit this link https://www.tpg.com.au/helpdesk/pppoe/Modem_configuration_TPLINK_OSX.pdf.
Let us know how it will go.
Hi @christurner94, it appears that your router is not connecting to our server and you may need to manually configure its settings.
This support link may help you configure the router : https://www.tpg.com.au/support/nbn/setup/modem_support
1. Select the type of Router and Model. For TP Link C1200, please select the right Operating System as well.
2. Click View and you will be redirected to a PDF File.
3. Look for "Configuring Router". This will guide you in manually configuring the router settings by the use of your TPG username and account password.
Let us know should you need further assistance.