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Youtube buffering slow

Vista
Level 3

Hi,

 

I've observed that this issue has been happening for many many months months now.

Whenever I'm clicking on various youtube videos, the video would buffer approximately 5 seconds of video then stop loading the remaining video.

 

After about 10-seconds of failing to load anything, youtube would automatically change quality to 144p (lowest quality) and would continue playing.

 

If I use any VPN, this buffering issue doesn't appear anymore, and I can seamlessly stream 2160p (4K HD).

 

8 REPLIES 8
david64
Level 13

Hi @Vista . Are you using a computer or phone/tablet for youtube?

If computer, is it ethernet or wifi?

 

In any case, do a TPG speed test without using VPN.

Then, connect to your VPN and do speed test again.

Post the results back here.

Is the VPN server in Australia or overseas?

Vista
Level 3

Using PC, Ethernet cable to Archer VR1600v

VPN server is overseas, USA, Seattle

 

6:30pm Speed test No VPN:

https://www.speedtest.net/result/12582699372

 

6:30pm Speed test With VPN:

https://www.speedtest.net/result/12582711076

david64
Level 13

@Vista . Want to see if there are network delays between you and youtube when not using vpn. In a command window, do

ping www.youtube.com to get its ip address. Use address in following command.

ping -n 1000   youtube ip address

Reduce the window size so you can see it while watching youtube video. See what happens to response time when the video buffers.

Vista
Level 3

Some days it would happen, some days it wouldn't.

Uploaded results with VPN turned off.

 

Buffering seems to be more frequent around 10-12midnight, but not on all videos

david64
Level 13

@Vista . The variation in ping response times wouldn't affect youtube playback. The speedtest without vpn is normal for 50/20 plan speed. With vpn, the upload speed is strangely slow. Can you find a speedtest site near Seattle and try it. Will be a better indication of vpn connection speed.

I don't know if youtube is one huge server in US or the files are on distributed servers. 

That performance is not consistent might be because TPG has various paths to these servers that might be more or less congested at different times. Your vpn provider might have better performance paths to the youtube servers.

Shane
Moderator

Hi @Vista,

 

Are you still having these issues? If so, send me a Private Message with your account details (Username/Customer ID together with the address on file) also include your best contact number and preferred time. 

 

How do I private message (PM) in the community

 

Regards,

 

 

Some days it would happen, some days it wouldn't.

Uploaded results with VPN turned off.

 

Buffering seems to be more frequent around 10-12midnight, but not on all videos

Vista
Level 3

I tried two different locations because they appeared to have slightly different download, but same upload

 

https://www.speedtest.net/result/12625187963

https://www.speedtest.net/result/12625201126

 

How do I test / check what path is being taken to youtube? (with no VPN)

 

I ran into a routing issue last year where my connection jumped from mel-> usa -> japan 

https://community.tpg.com.au/t5/Broadband-Internet/Network-routing-issue-to-Tokyo/td-p/78064

 

I'm VERY suspicious this is the same issue and want to confirm on my end before taking another step (since the problem last year was not resolved)

Shane
Moderator

Thanks for the additional reference. Send me a Private Message with your account details (Username/Customer ID) together with the address on file, also include your best contact number and preferred time, we'll have one of our Technicians to contact you for real-time test and investigation. 

I tried two different locations because they appeared to have slightly different download, but same upload

 

https://www.speedtest.net/result/12625187963

https://www.speedtest.net/result/12625201126

 

How do I test / check what path is being taken to youtube? (with no VPN)

 

I ran into a routing issue last year where my connection jumped from mel-> usa -> japan 

https://community.tpg.com.au/t5/Broadband-Internet/Network-routing-issue-to-Tokyo/td-p/78064

 

I'm VERY suspicious this is the same issue and want to confirm on my end before taking another step (since the problem last year was not resolved)