Hi @hp0413697060 ,
Welcome to the community!
We're sad to know that you're considering to cancel the service with us. We're able to locate an account using your community details. We'd like to have one of our Account Specialists contact you to discuss details of cancellation. PM us your best contact number and preferred time.
In case you need a reference: How do I private message (PM) in the community
Thanks for sending me your details. We arranged one of our Account Specialists to contact you later today between 6-7PM AEDST. Make sure to keep your mobile phone available and let us know how it will go.