constant nbn dropouts

[mojo123]

have been experiencing increasingly common NBN dropouts in west newcastle over the last couple of months. began as a daily dropout around 5pm for a few minutes, has gradually become more and more common to the point where the modem isnt connected to the internet more often than it is. will come back on for a few hours or sometimes a whole evening only to drop out again the next day.

modem is a tplink Archer VR1600v

[BasilDV]

Hi @mojo123 

Welcome to the Community!

We were able to locate your account using your community details and tested the line.

We've detected a possible fault within the NBN network, which caused the connection to drop out.

This has been raised to our Engineering team for further investigation and updates will be given via SMS or phone call within 24 to 48 hours.

BasilDV