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daily internet connection resets & cannot hear voice on VOIP

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Level 3

Hi, 

 

Has does anyone know how to resolve intermittent internet connection issues and issues hearing VOIP calls?

 

Since installation last year I've been noticing repeated resets and wifi unreliability. Jst recently I can no longer hear voice 90% of the time on my phone connected to VOIP.

 

I quite often have to reset my TPLINK modem to resolve the WIFI, and I've tried changing phones/cables for the VOIP issue getting the same error with different hardware.

 

BenC

4 REPLIES
Moderator

Hi @arrikhan,

 

Thanks for sharing. I tested your connection and I can see that the modem/router is not connected to TPG network. I would like to confirm if the modem/router is currently on at the moment and if you still experience the same issue on VOiP phone service.

 

Cheers!

Level 3

Still have problem and the modem is always left on, in fact it runs on a UPS. So does the NTD.

Moderator

Hi @arrikhan,

 

I would like to arrange a call from one of our Technicians. Kindly, PM me your best contact number and preferred time today.

 

 

Cheers!

Level 3

Hi, 

 

replacement modem has fixed the issue.

 

thanks for your prompt attention to this.