daily internet connection resets & cannot hear voice on VOIP

[arrikhan]

Hi, 

Has does anyone know how to resolve intermittent internet connection issues and issues hearing VOIP calls?

Since installation last year I've been noticing repeated resets and wifi unreliability. Jst recently I can no longer hear voice 90% of the time on my phone connected to VOIP.

I quite often have to reset my TPLINK modem to resolve the WIFI, and I've tried changing phones/cables for the VOIP issue getting the same error with different hardware.

BenC

[Anonymous]

Hi @arrikhan,

Thanks for sharing. I tested your connection and I can see that the modem/router is not connected to TPG network. I would like to confirm if the modem/router is currently on at the moment and if you still experience the same issue on VOiP phone service.

Cheers!

[arrikhan]

Still have problem and the modem is always left on, in fact it runs on a UPS. So does the NTD.

[Anonymous]

Hi @arrikhan,

I would like to arrange a call from one of our Technicians. Kindly, PM me your best contact number and preferred time today.

Cheers!

[arrikhan · Accepted solution]

Hi, 

replacement modem has fixed the issue.

thanks for your prompt attention to this.