getting super slow speeds of 10Mbps on a NBN100

[avt85]

Bit odd that this "capacity" issue started occurign only this week.
Been on NBN100/40 for 3 years on the same premise and never encounteredthis.

Then suddenly started happening...if only we can get a bit of insight of background info on what's going on. Would hate to be forced to switch to another provider.
Tbh-I'm fan of tpg since I was in high school (cheap but good internet service), but I guess even the mighty ones fall eventually.

[avt85]

Team

Please ensure that my account is finalised when it a request for transfer is triggered by MATE.

I have decided to change providers due to the lack of contact >48hours in this forum and explanation why download speeds during peak times dropped by >80%.

Once a loyal tpg customer now finally out!

[Majanzo]

Dear TPG, I would also like to know why our evening speeds have dropped dramatically in recent weeks. I’ve logged a support ticket but no difference so far in the evenings. Our 100/40 plan performs well during the daytime without issue but in the evenings it is no where near the typical evening speeds to be expected on the 100/40 plan. What has changed, as we not experienced any issue like this until recently. Thanks!

Pls see speed test this evening:

http://tpg.speedtestcustom.com/result/c2ff1fa0-d967-11ea-b4eb-c37dad888306

[avt85]

I agree Majanzo.

Something is not right.
I've done all I can and I suggest you jump ship as well if the evening speeds are defnitely affecting you badly.

[Riezl]

Hi @Majanzo, we can see that your concern has been raised to our Technical Team and they have tried to contact you, but to no avail.

Please provide us your next available contact time so we can request a callback.

Hi @avt85, we regret to learn that you've decided to cancel the service. Our Accounts Team has acknowledged this and you'll receive further updates through email once the account cancellation has been finalised.

[Majanzo]

Hi @Rielz, I advised I can be contacted at 8pm in the evening. It’s best to actually see the problem in action at this time. I’m also happy to converse over email or this forum and provide any further technical details. Please advise what further information you need from me to investigate properly from your side. Thanks

[Riezl]

Hi @Majanzo, thanks for your reply. We have forwarded your message to our Technical  Team and they'll be in touch to address the concerns raised.

[avt85]

FYI.

First night swapping with Mate NBN 50/20
(only took 24hours btw to switch, paid yesterday evening to switch and connected today morning).

No sign of a severe drop like I was suffering with TPG (a mere 2-5mbps downspeed)
07:15pm -
http://tpg.speedtestcustom.com/result/d60434f0-da20-11ea-9b83-2bad79b9001a

08:02pm
http://tpg.speedtestcustom.com/result/600aed50-da27-11ea-aba8-737f1d8841c8

which begs to question the heavy congestion at the tpg end/infrastructure.
Will keep updating throughout the night with test to prove that this issue should be looked at for other TPG customers.

[Majanzo]

Interesting @avt85

My download speed back down again this evening during peak time:

http://tpg.speedtestcustom.com/result/3a71f590-da2a-11ea-8d87-77278608af70

Definitely seems like some throttling going on here.

I’m still on the 100/40 plan too! Works perfectly outside of peak period but slows dramatically every evening

[avt85]

Most definitely and the fact that it occurs at a precise time frame every night rules out "accidental congestion"

Quite a ripoff especially if you are paying premium speeds for NBN 100/40

09:07pm - still getting the expected average download speed from MATE NBN50
http://tpg.speedtestcustom.com/result/6f401ee0-da30-11ea-aba8-737f1d8841c8