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Bit odd that this "capacity" issue started occurign only this week.
Been on NBN100/40 for 3 years on the same premise and never encounteredthis.
Then suddenly started happening...if only we can get a bit of insight of background info on what's going on. Would hate to be forced to switch to another provider.
Tbh-I'm fan of tpg since I was in high school (cheap but good internet service), but I guess even the mighty ones fall eventually.
Team
Please ensure that my account is finalised when it a request for transfer is triggered by MATE.
I have decided to change providers due to the lack of contact >48hours in this forum and explanation why download speeds during peak times dropped by >80%.
Once a loyal tpg customer now finally out!
I agree Majanzo.
Something is not right.
I've done all I can and I suggest you jump ship as well if the evening speeds are defnitely affecting you badly.
Hi @Majanzo, we can see that your concern has been raised to our Technical Team and they have tried to contact you, but to no avail.
Please provide us your next available contact time so we can request a callback.
Hi @avt85, we regret to learn that you've decided to cancel the service. Our Accounts Team has acknowledged this and you'll receive further updates through email once the account cancellation has been finalised.
Hi @Majanzo, thanks for your reply. We have forwarded your message to our Technical Team and they'll be in touch to address the concerns raised.
FYI.
First night swapping with Mate NBN 50/20
(only took 24hours btw to switch, paid yesterday evening to switch and connected today morning).
No sign of a severe drop like I was suffering with TPG (a mere 2-5mbps downspeed)
07:15pm -
http://tpg.speedtestcustom.com/result/d60434f0-da20-11ea-9b83-2bad79b9001a
08:02pm
http://tpg.speedtestcustom.com/result/600aed50-da27-11ea-aba8-737f1d8841c8
which begs to question the heavy congestion at the tpg end/infrastructure.
Will keep updating throughout the night with test to prove that this issue should be looked at for other TPG customers.
Most definitely and the fact that it occurs at a precise time frame every night rules out "accidental congestion"
Quite a ripoff especially if you are paying premium speeds for NBN 100/40
09:07pm - still getting the expected average download speed from MATE NBN50
http://tpg.speedtestcustom.com/result/6f401ee0-da30-11ea-aba8-737f1d8841c8