how can I cancel it?

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Level 1b

i want to do cancellation next month and how can i canel it?

I'd like to use it up to 06-Jan .I was just wondering Is there any extra fee if i use it up to 06-Jan because I heard that we have to make written report at least 30days ago .

Please help me cancel NBN Broadband SL Bundle 12/1.

5 REPLIES 5
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Moderator

Hi @wonjunkim 

 

We regret to hear that you've decided to discontinue your service with us.

 

We'll arrange a call from our Accounts team to discuss the process further. Please send me a PM with your preferred time and best number to be contacted.

 

How do I private message (PM) in the community

 

BasilDV

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Level 1a

HI BasilDV,

 

I would like to cancel my plan after this billing cycle, how do I apply for the cancelation?

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Level 1a
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Moderator

Hi @shizhouma

 

Welcome to the Community! 

 

We're sorry to learn that you've decided to disconnect your service. 

 

I've managed to locate your account using your Community details and have seen that you have contacted our support team but was unable to fully address your concern. 

 

I will organise a contact to be made from our Accounts Team so they can further assist you regarding this matter. May I know your most convenient time to receive a call? 

 

Thanks! 

 

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Moderator

Hi @shizhouma

 

I have since replied to your email and have organised a contact to be made today, 16 January 2020 between 6-7PM AEDT. 

 

Should you have further queries, feel free to let me know. 

 

Cheers!