intermittent internet last week

[lerinc]

Whole last week my internet went up and down. I used home and mobile internet.

I could not conect to TPG in any way for abuot 20 minutes ones or twice any last week day

Is the TPG bicoming to big and neglect customers.?

[Shane]

Hi @lerinc,

Let us help rectify this connection dropouts affecting the service. Could you shoot us a PM with your details to better understand the situation and proceed with the initial investigation.

How to send a PM? 

Regards,

Whole last week my internet went up and down. I used home and mobile internet.

I could not conect to TPG in any way for abuot 20 minutes ones or twice any last week day

Is the TPG bicoming to big and neglect customers.?

[lerinc]

I am sory but the PM does not work. Also I can not access my nbn acount only mobile phone account.

I have been with PG for more than 22 years but nowday service is not good.

As I said my internet was going in and out . I could not access any webpage ( not even TPG page).

After maybe 20 to 30 miutes everything is back to normal. I do not know what was cousing problem. I tried using my mobiile ) didi not work) and my nbn ( wireless modem) same result, so it was nothing wrong with my equiment .Please check out your equipment in the exchange.

[BasilDV]

Hi @lerinc

We are happy to check it for you, however, we don't have your account details for us to run some tests.

Kindly send me a PM with your TPG account details for further assistance.

BasilDV