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internet keeps droping out

7glenwood
Level 2

Hi TPG tech support.

I am trying to reach out to you by phone, but it takes forever for some to answer.

Our internet connection keeps dropping out. There is no internet connection most of the time. and this happens for the third time in the last 2 months ( last two times TPG send telstra tech guy came over and fix the problem outside my house )

and now it happend again.

Can you send some tech guy come over to check the line. 

Can someone assist us please? A reliable connection is essential to be able to perform work from home as well as school online. 

 

Hao yan

Regards

 

 

6 REPLIES 6
David_M
Moderator

Hi @7glenwood 


Thanks for your query!


Let me have a look for you, and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

David_M
Moderator

Hi @7glenwood 

 

I have re-escalated a fault ticket to our engineers and they will call you back ASAP.

I have PMed you the fault reference number.

 

regards,

david_M

7glenwood
Level 2

thanks for David

7glenwood
Level 2

where do i check my PM?

7glenwood
Level 2

found it all good now

 

7glenwood
Level 2

Hi David

still experience the internet drop out, it has been more then 48 hours,

please fix the issues for us

Thanks a lot