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internet keeps droping out

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Level 1c

Hi TPG tech support.

I am trying to reach out to you by phone, but it takes forever for some to answer.

Our internet connection keeps dropping out. There is no internet connection most of the time. and this happens for the third time in the last 2 months ( last two times TPG send telstra tech guy came over and fix the problem outside my house )

and now it happend again.

Can you send some tech guy come over to check the line. 

Can someone assist us please? A reliable connection is essential to be able to perform work from home as well as school online. 

 

Hao yan

Regards

 

 

6 REPLIES 6
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Moderator

Hi @7glenwood 


Thanks for your query!


Let me have a look for you, and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

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Moderator

Hi @7glenwood 

 

I have re-escalated a fault ticket to our engineers and they will call you back ASAP.

I have PMed you the fault reference number.

 

regards,

david_M

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Level 1c

thanks for David

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Level 1c

where do i check my PM?

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Level 1c

found it all good now

 

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Level 1c

Hi David

still experience the internet drop out, it has been more then 48 hours,

please fix the issues for us

Thanks a lot