Hi @mhliang6,
For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.
Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage
If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: Troubleshooting No Internet Connection
Based on the account located using your Community details, your area is currently affected by an unplanned network outage. Initial investigations indicate a possible equipment malfunction. A field tech has arrived on-site and has started investigating the cause of the outage
You may check the progress of the outage on the NBN Outage page: https://www.nbnco.com.au/support/network-status
Feel free to reach out to us again should you require further assistance.
Regards,
Ahra_G
