internet

mhliang6
Level 2

No internet connection

1 REPLY 1
Ahra_G
Moderator

Hi @mhliang6,

 

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.

 

Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage 

 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: Troubleshooting No Internet Connection

 

Based on the account located using your Community details, your area is currently affected by an unplanned network outage. Initial investigations indicate a possible equipment malfunction. A field tech has arrived on-site and has started investigating the cause of the outage

 

You may check the progress of the outage on the NBN Outage page: https://www.nbnco.com.au/support/network-status

 

 

Feel free to reach out to us again should you require further assistance. 

 

 

Regards,

Ahra_G