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merge email accounts

Level 1

Years ago I had to cancel my TPG account, but I paid to keep my email address, I have now rejoined TPG, is there a way to add my old email address to my new account?

Thanks.

2 REPLIES 2
Moderator

@johnr1960  there is no way we can merge your current e-mail only account to your broadband e-mail account.

 

What we can do is alias repointing wherein we will route all e-mails coming into a certain e-mail address to another e-mail inbox.

 

You can PM your e-mail only account and broadband account to us and we'll help you out.

 

Cheers,

Joseph D

Highlighted
Moderator

@johnr1960  Got your PM.

 

1. You would need to create a slave e-mail account under your NBN internet account.

 

Please see instructions here:

https://community.tpg.com.au/t5/Accounts-and-Billing/email-slave/td-p/759

 

2. Cancel the current e-mail only account.

 

Note: Once the account is cancelled you are no longer able to access that inbox, so please make sure you download all important e-mails to your computer.

 

On your particular case, your e-mail only account is still paid until next year. I suggest you finish it.

 

3. Once e-mail only account is cancelled, PM us to route all messages coming to that cancelled account to the slave e-mail account.

 

Kind regards,
Joseph D