my NBN is unstable

[Riezl]

Hi @qwen, we have raised your concern to our Technical Team and one of our technical specialists will be in touch to assist you further. Kindly await a call within the day.

[qwen]

Thanks I did receive a call during the day but but wasn't at home.
The network dropped again... it takes perhaps half minute to reconnect.... .
Still this happen too often I am experiencing this almost everyday which is definitely not right.

[qwen]

Dropped again 2nd time ... 22:02

[qwen]

After up for a few minutes...it is down again at 22:14

[BasilDV]

Hi @qwen

Thanks for getting back.

We've tested the line and it shows that the connection has been stable.

Are you experiencing the dropouts at a specific time? Or is it random? Did you notice the light status on both modem/router and NBN NTD box change?

BasilDV

[qwen]

HiBasilDV,

last time it dropped out, I noticed the online lights went brinking on the NBN modem, it stayed like that for a while then went solid when it connected back.

[BasilDV]

Thank you for the update @qwen

As of the moment the connection shows it is stable. Please observe the connection and contact our Tech team directly for real time support.

You may contact them on 1300 997 271 for real time support as we are unable to detect any fault as of the moment.

BasilDV