nbn speed

Level 1

in the last week my internet speed has dropped from a constitant 42-48 mbps (50mbps plan)

down to a constitant  24-26 mbps, I am not happy with this speed performance and nothing has changed in regards to the amount of devises being use or how they are conected onto the network


Hi @teroll 


Welcome to the Community!


We were able to locate your account using your community details and have detected a possible fault within the network after running some line tests.

We've escalated the case to our Engineering team for further investigation and updates will be given within 24 to 48 hours as soon as an update becomes available.