nbn

[catswml]

Due to the weather, last night the power off. when the power on this morning. i can not connect to the nbn internet. 

[Ahra_G]

Hi @catswml, 

Welcome to Community! 

With the account I've managed to pull up using your Community details and ran remote tests. The results of the remote tests showed no line fault that ca be service affecting. 

• Have you tried doing a reset on the modem? 
• Did you check if your devices cannot connect to Wi-Fi? 
• What are the status of the modem lights? 

If you have done the steps above, please let us know of your best call back time so we can arrange a contact to be made from our Technical team for further assistance. 

Regards,

Ahra_G

[Ahra_G]

Hi @catswml, 

I've detected that your internet is now working for more than a day. 

Should you require further assistance, you may reach out to us again or you may check out our self-help options located here: http://tpg.com.au/support
 

Cheers!