no internet browsing

[lewisgriffo]

hi i just changed over from residental nbn to business nbn

my modem vr1600v says connected and the right speeds

when opening web browser (chrome) and type in sites

i get errors unable to reach site even when trying TPG website

if i turn on my VPN all works normal

but with the VPN off nothing works

need help thanks lewis

[Ahra_G]

Hi @lewisgriffo, 

We're here to assist and check what seems to the issue. 

Any chance you can send your Customer ID or username via private message so we can better assist you? 

Regards,

Ahra_G