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no internet for 24 hours

Level 1c
Hi NBN has no connection since yesterday 5pm. Can anyone tell me when it will be fixed? Thanks.
5 REPLIES 5
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Moderator


Hi @ylia095 


Thanks for your query!


Let me have a look for you, and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

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Moderator

Hi @ylia095 

 

There was an NBN outage for your area yesterday but NBN says they have restored it.

 

Can you try turning off the NBN-NTD device and waiting 30seconds and turn it back on.

Also, do the same with the modem.

 

Regards,

David_M

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Level 1c
Hi David I did, but it is still not working. The 4 lights are flashing.
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Level 1c
I did what you said, it is still not working. Can you please help? No internet no life.
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Moderator

Hi @ylia095 

 

Ok. 

 

I have escalated this to our engineers to check further and someone will call you back ASAP within 48hrs.

We may need to lodge a fault with NBN if your NTD will sync up.

 

Regards,

David_M