no internet for 24 hours

[ylia095]

Hi NBN has no connection since yesterday 5pm. Can anyone tell me when it will be fixed? Thanks.

[David_M]

Hi @ylia095 

Thanks for your query!

Let me have a look for you, and I will get back to you ASAP.

There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download

Regards,
David_M

[David_M]

Hi @ylia095 

There was an NBN outage for your area yesterday but NBN says they have restored it.

Can you try turning off the NBN-NTD device and waiting 30seconds and turn it back on.

Also, do the same with the modem.

Regards,

David_M

[ylia095]

Hi David I did, but it is still not working. The 4 lights are flashing.

[ylia095]

I did what you said, it is still not working. Can you please help? No internet no life.

[David_M]

Hi @ylia095 

Ok. 

I have escalated this to our engineers to check further and someone will call you back ASAP within 48hrs.

We may need to lodge a fault with NBN if your NTD will sync up.

Regards,

David_M